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Order Confirmed!

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Frequently Asked Quesions

I didn't get an email confirmation.

If you did not receive an email confirmation please check your spam folder or reach out to a customer care agent. The customer care agent will be able to confirm your order.

How do I track my order?

Once your order has shipping you will receive an email that contains tracking information. Orders are expected to ship within 5-10 days of purchase.

How do I start setting up my account?

To start setting up your account, follow the instructions on our setup guide page. If you need help setting up your account, please reach out to a customer care agent on our live chat or visit https://support.pinwheel.com. 

When will my order ship?

Your order will ship within 5-10 business days of purchase. You will be emailed order tracking information once your order has shipped. If you have any questions about the status of your order, please reach out to our customer care team.